Taking care of your information
Please read this policy carefully; by providing us with your personal information, you consent to the collection and use of any information you provide in accordance with this policy. Occasionally, we may make changes to this policy so do remember to check back from time to time.
If you have any questions on this policy, please email us firstname.lastname@example.org.
Who we are
Friends of Devonshire Road Nature Reserve (FDRNR). The FDRNR is a group of local volunteers who are interested in maintaining and improving the Nature Reserve at 170 Devonshire Road, London, SE23 3SZ. The Reserve consists of a community garden and a mixture of meadow and woodland. There is also a visitor’s centre on site.
How we collect information
Information is critical to ensuring we can meet our objective to promote, maintain and enhance the indigenous wildlife and botanical value of Devonshire Road Nature Reserve and its educational use for the public. To do this, we may collect information about you in the following ways:
- When you interact with us such as when you register as a member of the Friends of Devonshire Road Nature Reserve, make a donation, volunteer or attend an event. Sometimes you might be interacting with an organisation working on our behalf but we are still responsible for your information.
- When you interact with third parties such as when you buy a ticket through a third party website and give your permission for your information to be shared with us. Similarly, if you engage with us on social media and messaging services like Facebook, WhatsApp or Twitter you might give us permission to access information from those accounts. The data we are given access to by social media services will vary but will always be in line with the Terms of that particular service.
- When you visit our website we may gather information, such as which pages you visit or how long you spend reading a particular page. This data helps us to improve your online experience, for example by adding new features, or removing elements that make the website difficult to use. We may also use data and insights to help inform the choice of words and images that appear on the site, in order to improve visitors’ response to our work.
From other information that is available to the public to help us understand more about you and ensure our communications are tailored to you. To do this, we may use information from publicly available sources such as Companies House, or information published in the media, as well as that which is commercially available through third party subscriptions.
What information we collect
Depending on how you interact with us, the information that we collect may include your name, postal address, email address, telephone or mobile number, your contact preferences, bank details, taxpayer status (to understand if we can claim Gift Aid).
We may also collect information about the donations you make to us, buy tickets for our events, and details from any interactions with our email address email@example.com.
We may sometimes use third party supplies to support us in this work– to understand more about this please see the section below, “Who we share your information with”.
How we use your information
We will ask for your consent before we use your information for certain purposes, such as sending you emails about fundraising opportunities. We may also use your information where we have a legitimate interest in order to carry out our activities, examples include:
- To provide you with the services, products or information you have requested, or that we feel would be of interest to you, and reasonably expected by you
- To process your donations or other payments and verify financial transactions
- To provide updates on our events, volunteering or fundraising, as well as tell you about other ways you might be able to support us, where you have agreed to receive this.
- For administrative purposes, for example to contact you with a query about a donation.
- To keep a record of your relationship with us
- To ask you to participate in surveys or research
- To analyse the personal information we collect about you alongside publicly available information to better understand you and ensure our communications are tailored to you
- To analyse and improve our website, services, products or information
- To understand our supporters better and develop audience propositions
- So we can let you know the latest news about our work and share with you how else you can help, we may contact you by telephone, email or SMS, where you have agreed to be contacted. You can change how you hear from us at any time simply by emailing us at firstname.lastname@example.org – please see the section “How to change the way we contact you” below.
When you enter information into a form on our website and start but don’t complete a form, make a donations or complete a purchase we may send you an email to check and see if there is any help we can give or any problems you encountered.
If you would prefer us not to analyse your information or combine it with publicly available information, you can let us know by emailing us at email@example.com.
Who we share your information with
We may share your information with partners, agents or service providers to allow them to perform services on our behalf or to help us understand our supporters more effectively. These partners will only act under our instruction and will not use your information for their own purposes
We always have contracts in place with our suppliers, which require them to comply with UK’s law on data protection and to have systems and processes to protect the security of your information. We promise to keep your details safe and we’ll never sell or swap your information with any other organisation.
We may provide your email address or mobile phone number to digital advertising or social media companies who work on our behalf, such as Facebook, Instagram, Twitter and YouTube. This is so we can reach you and others like you with our latest news and information about how you can help support children. This data is always provided in an encrypted format and is deleted immediately after use.
If you don’t want to see targeted advertising from us on social media, please refer to the instructions provided by the website or app, for example on Facebook, Twitter, Instagram, and Google.
We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of Devonshire Road Nature Reserve, our websites or our visitors and for other lawful purposes.
- Facebook, Twitter, Instagram, YouTube
- Our technology & Media partners (who help us plan and deliver a great supporter experience)
- BACS or HMRC
How long we keep your information
We will hold your personal information on our systems for as long as is necessary for the relevant activity, and meet any legal or regulatory requirement. This is so that we can provide the services, products or information you have requested, to administer your relationship with us, to ensure we don’t communicate with you if you’ve asked us not to and to comply with the law.
You have the right to object to your data being processed by us and can do so by contacting by email at firstname.lastname@example.org.
You can request a copy of the personal information that we hold about you under the Data Protection Act 1998. If you would like to do so, please send a description of the information of the information you would like as well as approved proof of identity by email to at email@example.com.
You have the right to lodge a complaint about the way we manage your data with the Information Commissioners Office.
How to change the way we contact you
We always want you to be happy with the communication you receive from us. If you want to change how you hear from us, or update your details, simply get in touch by email to at firstname.lastname@example.org.
- You can also change the way we contact you in the following ways
- Using the unsubscribe link in an email from us
- Following the instructions in an SMS message from us to opt out of future messages
Where you tell us that no longer want to hear from us for marketing purposes, please be aware that we may still contact you for administration purposes such as about any donations you make and Gift Aid, or providing you with information you’ve requested or in helping resolve a query.
Cookies are small text files that are placed on your device to help us give you a better experience of using our website. Cookies do lots of different things, such as helping us to:
- personalise the website to your requirements.
- avoid asking you to register or complete details twice
- estimate the number of visitors to our site, including the source and patterns relating to this traffic
- display relevant advertising to you when you visit other websites
- understand how visitors use the site, and how we can enhance this experience
You are able to set your devices to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time, although of course please be aware this means that you’ll miss out on some personalised services. You should read the information that came with your browser software to see how you can do this.
What if I’m under 18?
If you are under 18, please make sure that you obtain your parent/guardian’s permission beforehand whenever you provide personal information via our websites. Users without this consent are not allowed to provide us with personal information. Also, if you do use our sites to obtain information about fundraising, campaigning or supporting the work of FDRNR, please let an adult know.
Changes to this policy
This information was last updated in May 2018. From time to time, we may make changes to the information on this page so you may wish to check back from time to time. The amended information will apply from the date it is posted on the site and will govern the way in which we collect and use personal information from then on.